Our Warranties
Limited Lifetime Warranty
Our consumer protection warranty is our promise to you, the original purchaser, that each piece of our furniture will be free from manufacturing defects for its useful life. The limited lifetime warranty applies to all internal parts of your furniture, including: frames, all frame parts, legs, filling materials, springs, hardware, recliner mechanisms, spring mechanisms.
Cushion cores are warranted against manufacturing defects and the loss of resiliency for the useful life of the product under normal use. Loss of resiliency should not be confused with softening. Softening that results from normal use is not covered by this warranty. Freight and handling charges may apply to cushion cores replaced after two years from date of retail delivery of your furniture.
Limited Two-Year Warranty
Decorative wood trim parts on your furniture are warranted to be free from manufacturing defects for two years.
Norwalk Fabrics used in covering your furniture also carry a two-year warranty to protect you against manufacturing defects resulting in weakness, seam slippage, shrinkage, stretch, abrasion wear, and color transfer.
All leather products carry our company's lifetime warranty on internal parts, along with a two-year warranty on leather. (Stretch warranty does not apply to leather. Leather will stretch slightly during its natural break-in process.)
We Stand Behind our Promise!
Our company will repair or replace - at our option - any part or parts of the warranted product found to be defective within the terms of the warranty. These repairs will be made without charge for materials, labor or transportation between an authorized dealer and our factory as long as you send a notice of the defect within two years from the date of retail delivery of your furniture.
For more information on our lifetime Assurance of Quality, see the warranty booklet attached to your furniture.